1. Introduction

Thank you for shopping at CS Gaming Hub. We value your satisfaction and strive to provide the best possible service. However, we understand that sometimes refunds may be necessary.

This Refund Policy outlines our procedures and guidelines for processing refund requests, including eligibility criteria, timeframes, and how to submit a refund request.

By using our service and making purchases through our platform, you agree to the terms of this Refund Policy.

2. Refund Eligibility

We assess refund requests on a case-by-case basis, taking into account the specific circumstances and the nature of the transaction. Generally, refunds may be considered in the following situations:

2.1 Eligible for Refunds

• Failed Delivery: If the virtual item or skin was not successfully delivered to your account after purchase completion.
• Item Discrepancy: If the virtual item or skin you received differs significantly from what was advertised (e.g., different condition, pattern, or float value).
• Technical Issues: If a technical error on our part prevented the proper completion of the transaction.
• Unauthorized Transactions: If you can provide evidence that the purchase was made without your authorization.
• Double Charging: If you were charged multiple times for the same transaction.

2.2 Not Eligible for Refunds

• Change of Mind: Simply changing your mind about a purchase after the transaction is completed.
• Market Value Changes: Price fluctuations or market value changes after your purchase.
• Buyer's Remorse: Regretting a purchase after it has been successfully completed and delivered.
• External Game Issues: Problems related to the game itself, such as server issues, game updates, or account restrictions imposed by Valve.
• Trades with Other Users: Direct trades between users without using our payment system.
• Violations of Terms: Transactions that violated our Terms of Service or other policies.

3. Refund Timeframes

3.1 Refund Request Period

To be eligible for a refund, you must submit your request within 48 hours of the transaction completion. Requests submitted after this timeframe may not be considered except in extraordinary circumstances.

3.2 Processing Time

Once we receive your refund request, we aim to process it within the following timeframes:

• Initial Review: 1-2 business days to review your request and determine eligibility.
• Investigation: 2-5 business days for cases requiring additional investigation or verification.
• Refund Processing: 3-10 business days for the refund to be processed to your original payment method after approval.

Please note that while we strive to process refunds as quickly as possible, the actual time for the funds to appear in your account depends on your payment provider's policies and processing times.

4. How to Request a Refund

To submit a refund request, please follow these steps:

1. Log in to your CS Gaming Hub account.
2. Navigate to "My Orders" or "Purchase History" in your account dashboard.
3. Locate the transaction for which you're requesting a refund.
4. Click on "Request Refund" button next to the transaction.
5. Complete the refund request form, providing:
   • Order number
   • Date of purchase
   • Reason for the refund request
   • Any supporting evidence or documentation
6. Submit the form and await confirmation of receipt.

Alternatively, you can contact our customer support team directly at refunds@csgaminghub.com with the subject line "Refund Request - [Order Number]" and include the information listed above.

5. Refund Methods

Refunds will be processed to the original payment method used for the purchase. The specific refund method depends on your initial payment method:

• Credit/Debit Cards: Refunds will be issued back to the original card used for the purchase.
• PayPal: Refunds will be credited to your PayPal account.
• Cryptocurrency: Refunds for cryptocurrency payments will be issued in the same cryptocurrency at the current market rate, not the rate at the time of purchase.
• Site Credit: In some cases, we may offer site credit instead of a monetary refund, especially for partial refunds or special circumstances.

5.1 Refund Fees

While we do not charge processing fees for refunds, please note that:

• Your payment provider or bank may charge fees for processing refunds.
• For cryptocurrency refunds, network transaction fees may apply.
• International refunds may be subject to currency conversion fees or exchange rate differences.

6. Exceptions to the Standard Refund Policy

6.1 Special Promotions and Sales

Items purchased during special promotions, flash sales, or marked as "Final Sale" may have different refund conditions or may not be eligible for refunds. These conditions will be clearly communicated at the time of purchase.

6.2 Subscription Services

For any subscription-based services offered on our platform, prorated refunds may be available for the unused portion of your subscription period. Please refer to the specific terms of each subscription service for details.

6.3 Account Closure or Suspension

If your account is closed or suspended due to violations of our Terms of Service, any pending refunds may be affected. We reserve the right to review these cases individually.

6.4 Fraudulent Activities

If we detect fraudulent activity or abuse of our refund policy, we reserve the right to deny refund requests and take appropriate actions, including account suspension.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically.

Significant changes to our Refund Policy will be communicated through appropriate channels, such as email notifications or site announcements.

The refund policy that applies to your purchase is the one in effect at the time of your transaction.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team:

• By email: refunds@csgaminghub.com
• By phone: +442516975091 (Customer Support Hours: Monday-Friday, 9am-6pm GMT)
• By mail: 466 Palmer Centers, Port Jackson SK6 7QN, United Kingdom

For faster processing, please include your order number and date of purchase in all communications.